Management Commitments 1 2 3

I.In course of product sale, we ensure that demands and expectations of customers are confirmed and satisfied.
a）General manager should set up the idea of “company depends on thinking of customers”among all leaders and staff members；
b）Measures to Understand Customers：
    Decide marketing strategies, collect customer information, improve product requirement, consider obligations related with products so as to identify demands of customers.
    Obtain information through pre-sales, sales and after services of customers and communicate with customers.
    Through reviewing requirements on products, determine how to satisfy customers’ requirements.
II.Alter confirmed customer demands and expectations into product requirements in operation of quality system of the company.
a）Nominate management representative and enable normal operation of the quality control system；
b）Continual improvement and prevention of disqualification；
c）Examine and approve resources programming；
d）Identify and implement communication arrangement towards customers；
e）Made the regulation of check on spot of the supplier；
f）Conform customer’s requirements on product shipment；
g）Delivery qualified products and service to customers.
III.Reach the goal of getting customer satisfied
a）The general manager guarantees that customer’s demands and expectations have been confirmed, altered into requirements and satisfied；
b）Department such as after service organizes test of “customer satisfaction degree”；
c）Quality Office organizes test and monitor towards realization of products which meet requirements of customers；
d）Evaluate quality control system and product processes through management appraisal to satisfy and exceed expectations of customers.

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